Bluetooth device doesn't work from a distance

This range can be reduced by obstacles (e.g. walls, doors, appliances, wireless devices, etc.). Try moving the device and product closer together.

1. Place both earbuds into the charging case. Keep the lid open. The earbud status lights will illuminate when each earbud is placed into case. If the status light for an earbud does not light up, the earbud may be out of charge or may not be contacting the charging pins in the case. Be sure the three charging points on the barrel of the earbuds are facing downward and the three charging pins are protruding upward out of the case.
    
    
2. Close the lid on the case.
3. When the status light on the front of the case stops glowing, open the lid, remove just the right earbud, and place it into your right ear.
   The welcome tone will play with a few seconds after being removed from the case. If voice prompts are on, the battery level and connected device will be announced otherwise the connection chime will place if a recently connected device is in range.
4. Place the left earbud in your ear. When the welcome tone plays in the left earbud, you can continue using your earbuds.

Some wireless devices can cause interference with a Bluetooth signal.
Common examples include:

• 2.4 GHz router
• cordless phone
• wireless speaker adapters
• home security motion sensors
• fluorescent lights
• microwaves
• wireless mice and keyboards

If there are such devices, disconnect one at a time and check if the issue improves. If so, consider relocating your product or the device.

Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues. This is typically done by turning the device off, then powering it on again.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service