Bluetooth device doesn't work from a distance

This range can be reduced by obstacles (e.g. walls, doors, appliances, wireless devices, etc.). Try moving the device and product closer together.

The headset may disconnect if the range from the device to the headset is too great. This would trigger the disconnection tone. For more information on the tones the headset may play, see Understanding the tones from your product.

1. Place both earbuds into the charging case. Keep the lid open. The status light on the front of the case will illuminate when the earbuds are inserted into case. If the status light does not light up, press downward on the buds to ensure they are making a solid connection with the charging pins.
2. Close the lid on the case.
3. When the status light on the front of the case stops flashing, open the lid, remove just the right earbud, and place it into your right ear.
   You should hear the chime.
4. Place the left earbud in your ear. You should hear the chime and can continue using your product.

Some wireless devices can cause interference with a Bluetooth signal.
Common examples include:

• 2.4 GHz router
• cordless phone
• wireless speaker adapters
• home security motion sensors
• fluorescent lights
• microwaves
• wireless mice and keyboards

If there are such devices, disconnect one at a time and check if the issue improves. If so, consider relocating your product or the device.

MacBook computers can exhibit reduced Bluetooth® range when compared to other devices. This is typically more noticeable when Wi-Fi and Bluetooth are both enabled on the MacBook. If it is not needed, try disabling the its Wi-Fi function to improve its Bluetooth range.

Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues. This is typically done by turning the device off, then powering it on again.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service