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Bose app does not detect product
If the app cannot find the product you have already added to your Bose account, it might show "searching" or "unavailable" when trying to select that product. In some cases, the product might not show up in the app if it is not found. To resolve this, try the following:
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Check if Microsoft Teams is running on a nearby PC to which you’ve previously paired your headphones or earbuds.
If so, the PC could take control of the Bluetooth LE (Low Energy) signal your product uses to enable discovery by the Bose app . To resolve the issue, quit Microsoft Teams on the PC and remove any "LE-Bose" listings in the Bluetooth menu of your PC. The non-LE pairing can remain as this will allow for quick reconnection of your headphones or earbuds to your PC.
Reboot the device running the Bose app.
Electronics might need to be rebooted from time to time to correct minor issues. This is typically done by powering off the device completely and then powering it back on again.
Close and re-open the Bose app.
Closing an app varies by device and operating system. Common methods for mobile devices are shown below:
On an iOS device:
On an iOS device:
- Depending on your iOS device, either double-tap the Home button or swipe up from the bottom center of the screen to view active apps.
- Swipe left or right to find the app you want to close.
- Swipe up on the app to close it.
- On the home screen, press and hold the app icon.
- Tap App info from the pop-up that appears.
- On the App Info screen, tap Force Stop.
Uninstall and reinstall the Bose app.
In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.
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