By continuing to use this site, you accept our use of cookies and other online technology to send you targeted advertisements, for social media, for data analytics and to better understand your use of our website. Click here for more information on the types of cookies we use and how to change your cookie settings.

 
Start the party early. Discover our bestselling products. SHOP.

QUICK LINKS

Bose QuietComfort® Earbuds Bose Frames Bose Sport Earbuds

Suggestions

Top results

Related content

Cancel
Shope Bose icon Shope Bose
Stores
Shope Bose
Stores

Bose SoundLink Flex Portable Speaker (2nd Gen)

Sold from 2024 – present

NOT YOUR PRODUCT?
Help us provide the best support by confirming your product below
Select your product
Product image
SUPPORT OPTIONS FOR
Loading
SEARCH
Enter a search term in the field above.
Nothing found. Please enter a valid search (e.g. connection help, no audio from headphones etc.).

Bose app does not detect product

If the app cannot find the product you have already added to your Bose account, it might show "searching" or "unavailable" when trying to select that product. In some cases, the product might not show up in the app if it is not found. To resolve this, try the following:

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Be sure you are using the Bose app.

There are other Bose apps (e.g. SoundTouch app, Connect app) designed for older products products. Your product works with the Bose app icon. For more info, see Downloading the Bose app.

Reboot the device running the Bose app.

Electronics might need to be rebooted from time to time to correct minor issues. This is typically done by powering off the device completely and then powering it back on again.

Close and re-open the Bose app.

Closing an app varies by device and operating system. Common methods for mobile devices are shown below:

On an iOS device:
  1. Depending on your iOS device, either double-tap the Home button or swipe up from the bottom center of the screen to view active apps.
  2. Swipe left or right to find the app you want to close.
  3. Swipe up on the app to close it.
On an Android device:
  1. On the home screen, press and hold the app icon.
  2. Tap App info from the pop-up that appears.
  3. On the App Info screen, tap Force Stop.

Check for and install any available product updates.

On a computer, visit btu.bose.com and follow the instructions to ensure your product has the latest features and enhancements. See Updating the software or firmware of your product.

Uninstall and reinstall the Bose app.

In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.

In the Bose app, remove your product and then re-add it.

For more info, see Removing a product from your Bose account and Adding a product to your Bose account.
Was this article helpful?
Yes No
Submit
Thank you for your feedback!