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Bose Ultra Open Earbuds

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"Product Activation Failed" appears in Bose app during setup

This message appears if your product is unable to connect to the Internet or to your Bose account. Try these suggestions to resolve the issue.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Force close and restart the app to try activating again

In the Bose app icon settings, go to technical info. If you see this message, you should close the app and restart it to try activating again.

 

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Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

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