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Buttons on product do not work or work intermittently

If you push the buttons on your product but they do not respond or do not control you product as expected, try the following:

Be sure the system turns on.

Try turning the system on using the remote control. If the remote does not work, see Product will not turn on.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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