Poor sound quality from product

Firmware update v4.0.22 reduced the noise floor (hiss) that the product can produce when no audio content is playing.
Ensure your product is up to date. See Updating the Software or Firmware of your Product

Proper fit is important for product comfort and performance. If the earbuds do not fit properly or the orientation is incorrect it could lead to poor audio or mic performance. See, Wearing and adjusting your earbuds for more details.

Be sure the bass and treble adjustments are not set too high or too low for your preferences. For more info, see Using the Equalizer settings.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

If the issue only occurs with a particular app, it is likely related to the app or app settings.

Electronics might need to be reset on occasion to correct minor issues. This is typically done by turning the device off, then powering it on again.

If you find that notifications from your secondary device interrupt your listening experience on your primary device, you can turn off Multi-point.

In the Bose app, go to Settings>Bluetooth Connections and toggle Multi-point connection to 'off'. This will disconnect your secondary device.


Note: You will only be able to connect to one device at a time. If you want to connect to two devices simultaneously, toggle Multi-point connection back to 'on'

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service