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Battery will not charge
If your product is plugged in to charge but the battery level does not increase or your product does not indicate that the battery is charging:
Make sure the charging cable is connected correctly.
Make sure the pins on the charging cable are correctly aligned with the charging port on the frames and magnetically snapped into place.
Try a different charger.
Charge times can vary based on the charger. Chargers with a higher current rating generally charge products faster than those with a lower rating. Chargers typically list a current rating on the label in Amps (A) or milliamps (mA). A current rating of 0.5A / 500mA or higher is recommended.
If your product has been in extreme hot or cold temperature, wait until it reaches room temperature.
If the battery temperature is beyond the operating temperature range, wait until the product reaches room temperature, then try again.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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