Back to article
3328
No audio from product
If your product seems to be set up properly but does not produce sound, try the following:
Briefly place your Sleepbuds in the charging case, then remove them.
Place your Sleepbuds in the case and wait for the charging lights to slowly blink white. Then, remove your Sleepbuds from the case and try again.
Check that both Sleepbuds are sufficiently charged.
In the Sleep app, check the remaining battery level of your Sleepbuds. If one or both are not sufficiently charged, place them in the charging case until the battery level increases. For a full night's sleep, it is best to fully charge your Sleepbuds to ensure they will play all night and alarms will sound, if set.
When browsing the Sound Library in the Sleep app, sounds play from you mobile device speaker.
When you tap the Grid icon in the Sleep app to view the Sound Library, tapping a Play button below a sound will preview it on your mobile device speaker. To hear it on your Sleepbuds, be sure it has been transferred to your Sleepbuds. If it has, tap the Heart icon to view My Sounds. These are the sounds currently loaded on your Sleepbuds, which you can play and hear on your Sleepbuds. For more info, see Previewing, adding and removing sounds in the Sleep app.
Be sure the openings on your Sleepbuds are clean and free of debris.
Check if anything is blocking any openings on your Sleepbuds, ear tips or the mesh grilles under the ear tips (i.e. ear wax, dust or other debris). For more info, see Cleaning your sleepbuds and charging case.
Uninstall and reinstall the Bose Sleep app.
In case an issue occurred with the app or device running the app, uninstall the app, download and reinstall it, then try again.
Reboot the Bluetooth® device.
Electronics might need to be reset on occasion to correct minor issues. This is typically done by turning the device off, then powering it on again.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Was this article helpful?
Thank you for your feedback!