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No audio from product
If your product seems to be set up properly but does not produce sound, try the following:
Reboot the Bluetooth® device.
Electronics might need to be reset on occasion to correct minor issues. This is typically done by turning the device off, then powering it on again.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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