Product will not turn on

Try new non-rechargeable batteries. If you have an aircraft-powered headset, unplug it from the aircraft, insert batteries, then try powering on to determine if power from the aircraft is the issue. Be sure the + and – markings on the batteries match the markings in the battery compartment. (Tip: While rechargeable batteries may work, power output may not be as consistent as the recommended alkaline batteries.)

If any changes or modifications have been made to either the headset or the aircraft, consider whether or not those changes could have unexpectedly caused this issue.

Plug in your headset to another jack on the aircraft panel. Or, if possible, plug in your headset to another aircraft with a compatible jack to power your headset. If the headset works when connected elsewhere, the issue is related to the panel jack or wiring.

The headset can take up to 6 seconds to turn on or off. Each additional press of the power button will cause the headset to take longer to complete the desired action.

If an aircraft is powering to your headset from a 5-pin XLR jack providing less that 12 volts, your headset might power on or off unexpectedly or product static. To resolve this:

1. Open the battery door on your headset control module
2. If installed, remove the batteries to access the headset option switches
3. Set the Auto-On switch to the OFF position
4. Install or re-insert the batteries so your headset can switch between aircraft and battery power as needed.

Note: When connected to an intercom, your headset still passes all communication while powered off—just without noise cancellation.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service