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Bose Sport Earbuds

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Bose Connect app does not detect product

If you open the Bose Connect app on your iOS or Android device but your Bose Bluetooth® product is not found or does not appear in the app, try the following:

Uninstall and reinstall the Bose app.

In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.

Reboot the Bluetooth® device.

Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues. This is typically done by turning the device off, then powering it on again.

Reset your earbuds.

This reset will clear the earbuds memory of previously-connected Bluetooth devices. It does not restore the factory settings of your earbuds.
  1. Connect the charging case to power.
  2. Place the earbuds in the charging case.
  3. Close the charging case lid for 5 seconds, then open the lid.
  4. In the charging case, press and hold the Bluetooth button for 30 seconds, then release it: The earbud LEDs blink, glow solid white, and then blink blue.
  5. On the device that was previously connected to your earbuds, go to the Bluetooth menu and, in the list of remembered connections, remove your earbuds.
  6. Reconnect your earbuds to the device. For more information, see Connecting a Bluetooth device.

Clear the earbuds memory of previously-connected Bluetooth® devices.

Press and hold the Bluetooth button for 10 seconds until you hear "Bluetooth device list cleared." Once cleared, your earbuds are ready to connect a new device.

Be sure the Bose app is up-to-date.

If the Bose app is not the latest version, it might be missing features or improvements. On your device, go to the app store, search for the app and select it. If an update is available, install it.

Check for and install any available product updates.

On a computer, visit btu.bose.com and follow the instructions to ensure your product has the latest features and enhancements. See Updating the software or firmware of your product.
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