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SoundWear Companion speaker

Sold from 2018 – 2021

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Bose Connect app does not detect product

If you open the Bose Connect app on your iOS or Android device but your Bose Bluetooth® product is not found or does not appear in the app, try the following:

Check that you are using the Bose Connect app.

There are several Bose apps designed for different products. Your product works with the Bose Connect app icon. For more info, see Download the Bose Connect app for compatible products.

Try connecting your Bose product once without using the Bose Connect app.

If the Bose Connect app cannot find your product, try first connecting your product to the smartphone using the Bluetooth menu in the smartphone. Once connected, try the app again. For help connecting a smartphone, see Connecting a Bluetooth device. If a connection still cannot be made, see Cannot connect a Bluetooth device.

Allow the permissions requested by the Bose Connect app.

When you first open the app, it asks for some permissions. These let the app find and control your product. If you already declined these, uninstall and reinstall the app. Then, when you open the app, allow the requested permissions when prompted.

On the Bluetooth® device, remove all entries of your Bose product.

  1. On the device you're trying to connecting, go to the Bluetooth settings.
  2. In the list of remembered Bluetooth connections, find your Bose product and remove it. You might have to choose to forget or unpair it.
  3. Remove any additional entries for your product in the list, including any entries that begin with "LE-".
  4. Try connecting again.For help connecting, see Connecting a Bluetooth device.

Reboot the Bluetooth® device.

Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues. This is typically done by turning the device off, then powering it on again.

Restore the factory settings of your speaker.

This reset erases all settings and returns your speaker to its default out-of-box state.
  1. Power on your speaker.
  2. Press and hold both the Multi-function icon button and Volume – buttons for 10 seconds to being the reset.
Once reset, the Bluetooth® indicator flashes blue and a voice prompt asks you to select a language.

Clear the Bose product memory of previously-connected Bluetooth® devices.

  1. Power on your Bose product.
  2. Press and hold the Bluetooth button for about 10 seconds until you hear a tone.

Check for and install any available product updates.

On a computer, visit btu.bose.com and follow the instructions to ensure your product has the latest features and enhancements. See Updating the software or firmware of your product.

Check for and install any available product updates.

Regardless of the issue you are experiencing with your product, try updating it. Visit btu.Bose.com and follow the instructions to ensure your product has the latest features and enhancements.
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