there are two terms you'll hear when talking about bluetooth®: "pairing" and "connecting." "pairing" is the introduction of one device to another. once paired, they will stay in each other’s memory until manually erased. up to 2 devices can be paired simultaneously to the headset. once a device is paired, the headset can then "connect" to that device to receive audio or voice from the device.
Bluetooth® troubleshooting
Applies to:
Make sure the headset is not charging. The headset will not pair to a device if it is plugged into the charger
make sure bluetooth® is turned on for your smartphone or mobile device
make sure the bluetooth® headset is in discoverable mode. if the blue led is not slowly blinking, press and hold the multifunction button to put the headset into discoverable mode. see pairing with your bluetooth® device if you need more help with this step
in your device's bluetooth® menu, select "scan for devices" or similar if you do not see "bose® ae soundlink®" listed
Be sure your headset is within the recommended 10-metre proximity of the paired device
make sure bluetooth® is turned on for your smartphone or mobile device
Go into the device's paired list and manually select the headset
You may need to clear your paired list in your headset and re-pair your headset to your device
Note: This process will clear all devices paired with your headset, so they will each need to be re-paired before they can connect again.
To clear your paired list in your headset, follow these steps:
